Privacy Policy

Last updated: February 2026

Spire Mobiles ("we", "us", "our") is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our website, visit our shop, or use our services. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Spire Mobiles is a phone and tablet repair business based at 19 Packers Row, Chesterfield, S40 1RB. We are the data controller for the personal data we collect. If you have any questions about how we handle your data, contact us at:

2. What Data We Collect

We may collect the following personal data when you interact with us:

Data TypeWhen We Collect It
NameWhen you fill in a form, book a repair, or visit our shop
Email addressWhen you fill in a form or opt in to marketing
Phone numberWhen you fill in a form or contact us
Device informationWhen you request a repair quote (brand, model, fault description)
Enquiry typeAutomatically recorded based on which form you submit (e.g. "Phone Repair", "Buy Sell Trade", "Business Services")
Marketing preferencesWhen you tick or don't tick the marketing consent checkbox

We do not collect payment card details through our website. In-store payments are processed securely through our payment terminal.

3. How We Use Your Data

We use your data for the following purposes, each with a lawful basis under UK GDPR:

PurposeLawful Basis
To respond to your enquiry or repair bookingLegitimate interest — you've contacted us and expect a response
To provide our repair, buying, or selling servicesContract — necessary to fulfil the service you've requested
To send marketing emails about offers and promotionsConsent — only if you've explicitly opted in by ticking the marketing checkbox
To improve our website and servicesLegitimate interest — to improve customer experience

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Marketing Communications

We will only send you marketing emails if you have given us explicit consent by ticking the marketing checkbox on one of our forms. Marketing emails may include:

  • Special offers and promotions
  • New product or stock alerts
  • Repair tips and advice
  • Seasonal deals

Every marketing email will include a clear unsubscribe link. You can opt out at any time by clicking unsubscribe, emailing us at info@spiremobiles.co.uk, or asking in-store. We will process your opt-out request promptly.

Opting out of marketing will not affect our ability to contact you about an active repair or enquiry.

5. How We Store Your Data

Your data is stored securely using the following services:

  • Formspree — processes form submissions from our website and delivers them to our email inbox. Formspree is GDPR-compliant and processes data in accordance with their privacy policy.
  • Zoho Mail — our email provider, where your enquiry emails are received and stored. Zoho is GDPR-compliant with data centres in the EU.
  • Email marketing platform (if applicable) — if you opt in to marketing, your email and name may be stored in our email marketing tool (e.g. Brevo) which is GDPR-compliant and provides automated unsubscribe management.

We do not store your personal data on our website itself. We retain enquiry data for a maximum of 24 months after your last interaction with us, after which it is securely deleted. Marketing subscriber data is retained until you unsubscribe.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — request a copy of the data we hold about you
  • Right to rectification — ask us to correct inaccurate data
  • Right to erasure — ask us to delete your data ("right to be forgotten")
  • Right to restrict processing — ask us to limit how we use your data
  • Right to data portability — request your data in a portable format
  • Right to object — object to processing based on legitimate interest
  • Right to withdraw consent — withdraw marketing consent at any time

To exercise any of these rights, email us at info@spiremobiles.co.uk with the subject line "Data Request". We will respond within 30 days as required by law.

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint or call 0303 123 1113.

7. Cookies

Our website does not currently use cookies for tracking or analytics. If we introduce cookies in the future, we will update this policy and provide you with clear opt-in/opt-out choices.

8. Third-Party Links

Our website may contain links to third-party sites (e.g. Google Maps, Instagram, WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to read their own privacy policies.

9. Children's Data

Our services are not directed at children under 16. We do not knowingly collect data from children under 16. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or how we handle your data: